Rubbish Clearance Bloomsbury Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Bloomsbury provides rubbish removal and waste collection services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, business or organisation requesting or receiving waste collection or rubbish clearance services from Rubbish Clearance Bloomsbury.

Company, we, us or our means Rubbish Clearance Bloomsbury as the provider of rubbish clearance and waste collection services.

Services means any rubbish clearance, waste collection, removal, loading, transportation, recycling or disposal work carried out by the Company for the Client.

Waste means any household, commercial or other material that the Client has requested the Company to collect and which the Company agrees is acceptable for collection under these Terms and Conditions.

2. Scope of Services

The Company provides waste and rubbish collection services, including but not limited to: domestic rubbish clearance, commercial waste removal, bulky waste collection, and associated loading and transport of waste to authorised disposal or recycling facilities.

The exact scope of the Services for each booking will be agreed at the time of booking, based on the information given by the Client regarding the type, volume and location of the waste. The Company reserves the right to refuse or amend any booking if the waste is not as described or is not suitable for collection under applicable laws or regulations.

3. Booking Process

3.1 Bookings may be made by telephone, email or through any booking method offered by the Company from time to time. The Client must provide accurate and complete information about the type and approximate volume of waste, access conditions and any special requirements.

3.2 Any quotation given at the time of booking is based on the information supplied by the Client. The final price may be adjusted on site if the actual waste volume, type or access conditions differ from the description provided. Any changes will be explained to the Client before work commences.

3.3 A booking is considered confirmed only when the Company has acknowledged acceptance of the booking and, where requested, the Client has provided any required payment details or deposit.

3.4 The Client must ensure that an authorised adult is present at the property at the agreed time of collection, unless otherwise agreed with the Company in advance.

4. Access and Site Requirements

4.1 The Client is responsible for providing safe and reasonable access to the waste for collection. This includes ensuring that driveways, entrances, corridors, stairways and any other relevant areas are clear and safe for our staff and vehicles.

4.2 If the Company is unable to gain access at the agreed time due to locked premises, parked vehicles or other obstructions, or if access is unsafe, the Company may charge a call-out or waiting fee, or may treat the booking as cancelled by the Client.

4.3 The Client must inform the Company prior to booking if there are any access restrictions, time limits, parking controls, height limits, or other conditions that could affect the performance of the Services. Any parking charges, permits or penalties incurred as a result of inaccurate or incomplete information provided by the Client may be added to the final invoice.

5. Waste Types and Restrictions

5.1 The Company will collect most types of non-hazardous household and commercial waste that can be safely handled by our operatives and transported in our vehicles.

5.2 The Company does not accept hazardous or restricted waste unless explicitly agreed in advance and subject to additional conditions. Hazardous waste includes, but is not limited to: asbestos, chemicals, solvents, oils, clinical or medical waste, biological waste, pressurised containers not declared in advance, certain electrical items containing hazardous components, and any substance requiring specialist handling or disposal under applicable regulations.

5.3 If hazardous or prohibited items are found within the waste at the time of collection, the Company may refuse to take those items, adjust the quoted price, or in serious cases refuse the entire load. The Client may be charged a reasonable fee for any additional time spent, any extra handling required, or any costs incurred in safely separating or dealing with such waste.

5.4 The Client is fully responsible for any consequences, costs, claims or liabilities arising from the inclusion of hazardous or prohibited items in the waste, whether or not the Client was aware of their presence.

6. Pricing and Payment

6.1 Prices are usually based on the volume and type of waste collected, as well as any additional labour, loading time, access difficulties, parking charges, or other factors relevant to the specific job. Minimum load charges may apply.

6.2 Unless stated otherwise, prices quoted are exclusive of any applicable taxes, which will be added at the prevailing rate where required by law.

6.3 Payment is normally due on completion of the Services, unless alternative arrangements have been agreed in writing prior to the collection. The Company may request full or partial payment in advance for certain bookings.

6.4 The Company accepts the payment methods notified to the Client at the time of booking or collection. The Client authorises the Company to take payment using the card or method provided for the agreed charges, including any additional amounts properly incurred under these Terms and Conditions.

6.5 Where credit terms are agreed for business Clients, invoices must be paid in full within the specified credit period. The Company reserves the right to charge interest and reasonable administration fees on overdue amounts in accordance with applicable law.

7. Cancellations and Amendments

7.1 The Client may cancel or amend a booking by contacting the Company using the contact details provided at the time of booking.

7.2 If the Client cancels more than 24 hours before the scheduled collection time, any pre-paid amounts will normally be refunded, less any non-recoverable costs already incurred by the Company.

7.3 If the Client cancels within 24 hours of the scheduled collection time, fails to provide access, or is not present where required, the Company may charge a cancellation fee or retain any deposit or pre-payment made, to cover costs and loss of business.

7.4 The Company will make reasonable efforts to accommodate any request by the Client to amend the date, time or scope of the Services. However, such changes are subject to availability and may result in an adjusted quotation or additional charges.

7.5 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or legal or regulatory restrictions. The Company will notify the Client as soon as reasonably possible and will offer an alternative appointment where practicable. The Company will not be liable for any indirect losses arising from such cancellation or rescheduling.

8. Service Delivery and Client Obligations

8.1 The Client must ensure that waste intended for collection is clearly identified and separated from any items that are not to be removed. The Company cannot accept responsibility for items taken in error if they were not clearly distinguished from the waste.

8.2 The Client agrees to provide accurate information about the waste and the premises, including any known risks or hazards. The Client must comply with any reasonable instructions given by Company staff for safety or operational reasons.

8.3 If, in the opinion of the Company, the site conditions, access, or state of the waste pose an unacceptable risk to health, safety or property, the Company may suspend or refuse to carry out all or part of the Services. The Client may be charged for any time and travel incurred up to that point.

9. Waste Handling, Disposal and Regulations

9.1 The Company will handle, transport and dispose of the collected waste in accordance with relevant UK waste management legislation and any applicable local requirements. Waste will be taken only to authorised disposal, treatment or recycling facilities.

9.2 The Company aims to maximise recycling and responsible disposal of waste wherever reasonably practicable. However, no particular recycling rate or method of disposal is guaranteed unless expressly agreed in writing.

9.3 Title to the waste passes to the Company once it has been loaded onto our vehicles, provided that the waste is lawful for us to carry and dispose of. If prohibited or hazardous items are later discovered, the Company may take steps to return such items to the Client or charge the Client for specialist handling, storage or disposal.

9.4 Where required by law, the Company will issue a waste transfer note or similar documentation. The Client agrees to provide any information reasonably requested for the completion of such documents and to retain copies where required.

10. Damage and Liability

10.1 The Company will exercise reasonable care and skill in providing the Services. However, minor scuffs or marks may occasionally occur during the removal of bulky items, particularly in tight or restricted spaces. The Client accepts that such cosmetic damage can be an inherent risk of the work.

10.2 The Client should remove or adequately protect any fragile, valuable or easily damaged items in the vicinity of the work area. The Company will not be liable for loss of or damage to items that the Client has failed to protect or remove, unless caused by our negligence.

10.3 The Company shall not be liable for any loss of profit, loss of business, loss of goodwill, loss of opportunity or any indirect or consequential loss arising from or in connection with the Services, whether in contract, tort or otherwise, even if foreseeable.

10.4 To the fullest extent permitted by law, the Companys total liability to the Client for any loss or damage arising from the provision of the Services shall be limited to the total amount paid by the Client for the specific booking giving rise to the claim.

10.5 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be excluded or limited.

11. Insurance

The Company maintains public liability insurance and, where applicable, employers liability insurance at levels it considers appropriate for its operations. Details of such insurance may be made available to the Client on reasonable request.

12. Complaints and Dispute Resolution

12.1 If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company as soon as possible, providing relevant details and any supporting information.

12.2 The Company will investigate complaints in a fair and timely manner and will seek to resolve any issues through discussion with the Client. Where appropriate, the Company may offer to rectify the problem, provide a partial refund or take other reasonable steps.

12.3 If a dispute cannot be resolved informally, either party may consider using mediation or another form of alternative dispute resolution before commencing formal legal proceedings.

13. Data Protection and Privacy

13.1 The Company collects and uses personal data necessary for administering bookings, delivering the Services, processing payments and managing client relationships.

13.2 The Company will handle personal data in accordance with applicable data protection laws and will take reasonable measures to keep such data secure and confidential.

13.3 The Client must ensure that any personal data provided to the Company is accurate and up to date and should notify the Company of any changes relevant to the performance of the Services.

14. Force Majeure

The Company shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, transport disruptions, acts of government, or interruption of utilities.

15. Variations to Terms

The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will apply to that booking. Updated terms may be made available on request or through any website or communication method used by the Company.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted and the remaining provisions shall continue in full force and effect.

17. No Waiver

Failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By placing a booking with Rubbish Clearance Bloomsbury or by allowing our operatives to commence work, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.